Terms of Service

Welcome to TortillaNet. These Terms of Service (“Terms”) are an agreement between you and TortillaNet (“TortillaNet,” “we,” “us,” or “our”) governing your use of tortillanet.app and related services (the “Service”). By creating an account or using the Service, you agree to these Terms.

Joining communities and taking part in events is free. Hosting communities requires a paid Host plan, as described on our pricing page and in section 9 below.

1. Eligibility

You must be at least 13 years old to use the Service (or older where required by your jurisdiction). By using the Service you represent that you meet this requirement and that the information you provide is accurate.

2. Your account

You are responsible for safeguarding your login credentials and for activity that occurs under your account. Notify us promptly if you suspect unauthorized access. You may not share your account or impersonate another person.

3. Acceptable use

You agree not to use the Service to:

• Violate any law or the rights of others, including intellectual property and privacy rights;
• Post or share content that is unlawful, harassing, hateful, threatening, sexually explicit, or that exploits or endangers minors;
• Send spam, deceptive communications, or attempt to gain unauthorized access to accounts or systems;
• Interfere with the Service, introduce malware, or scrape or harvest data beyond what is necessary for normal use;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We may remove content or suspend or terminate accounts that violate these Terms or that we reasonably believe present a safety, legal, or operational risk.

4. User content

You retain ownership of the content you submit to the Service (events you create, RSVPs, contributions, broadcasts, group chat messages, photos, captions, etc.). By submitting content, you grant TortillaNet a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute that content as reasonably necessary to operate and improve the Service — including showing it to other members of your community, showing an event's group chat to people who can view that event without an account where its host allows, and delivering it via email.

You represent that you have all rights necessary to submit your content and grant the license above, and that your content does not violate any law or third-party rights.

5. Hosting events and inviting guests

If you host an event, you are responsible for the event itself, the location, and the safety and conduct of attendees. TortillaNet provides software to help you organize; we are not a party to your event, do not screen attendees, and are not responsible for what happens at events organized through the Service.

If you invite guests to a community or event, you are responsible for sharing invite links responsibly and only with people you intend to include. New events are set to “anyone with the link” unless you choose members-only, and an event set that way can be opened by anyone who has that link, including people who are not signed in and are not members of your community, and anyone they pass it on to. You can replace an event's link at any time, which stops the previous one working, but that does not undo anything already seen or saved by someone who had it. Event links and community invite links stop opening an event 24 hours after it ends (or after it starts, if it has no end time); from then on only signed-in members of the community can view it.

You can name co-hosts for an event you run, or invite them by email or with a one-time link. Co-hosts can work the event's door and guest list, including checking guests in and approving plus-ones, and you may also let them edit the event's details, change its poster, or manage its tickets and prices. Changes a co-host makes are made on your behalf and are your responsibility as the event's host; co-hosts can never cancel or delete your event or name other co-hosts. Only invite people you trust, send an invitation only to an address you believe belongs to the person you mean, and share an invitation link only with that person: whoever opens it first becomes a co-host. You can withdraw an invitation that hasn't been accepted, and remove a co-host or change what they can do, at any time.

A community's owner can hand it over to another of its hosts. From then on it is theirs: ticket and donation payments for the community are paid to the new owner's Stripe account, and if the person who first created it later deletes their account, the community stays with its owner rather than being deleted. Deleting your account does delete the communities you still own, and everything in them.

You can also host an event without creating a community for it. We then keep it, and any other such one-off events you host, in a personal space we create for you, titled with your display name and reachable at a web address made from it. That space isn't one of the communities your Host plan counts. You can later move a one-off event into a community you run, which makes it visible to that community's members and brings its RSVPs, photos and chat with it; events with tickets, coupons or donations stay where they were created.

A host may sell tickets to an event. Ticket payments are processed by Stripe and paid directly to the host's own Stripe account: the host, not TortillaNet, is the seller, sets the prices, and decides whether and when to refund. TortillaNet takes no fee from ticket sales and does not hold the money. Seats are held for you for about half an hour while you check out and released if you don't finish. After a purchase we email you a private link to your tickets; anyone who has that link can see, present and transfer them, so keep it to yourself. Where the host allows transfers, a transferred ticket belongs to the person it was transferred to, and any refund still goes to whoever paid. Refunds are issued by the host, under whatever refund policy the host shows you before you pay; TortillaNet displays that policy but does not set it, enforce it or guarantee it. If an event is cancelled, refunds are likewise the host's to issue. A payment that is charged back through your bank voids the tickets it bought. A host may run a waitlist for a sold-out event: joining it holds nothing and promises nothing — if tickets become available everyone waiting is emailed at the same time and they go to whoever buys first. Hosts may offer coupon codes, and may limit them (to an event, a number of uses, a date, or particular email addresses), change them or switch them off at any time; a code has no cash value and an order discounted to less than the smallest amount a card can be charged is simply free.

A host may publish Venmo handles for their community and show them on the community page or beside an event. Payments made that way happen entirely inside Venmo: TortillaNet does not process, hold, record, guarantee or refund them, takes no fee, and is not a party to them. Check who you are paying before you send anything, and take any dispute up with the host or with Venmo.

Hosts and community managers may also publish photos and videos to the community page itself. You are responsible for that content on the same terms as anything else you post, including having the right to share photographs of other people, and it is visible to everyone who can open that community page.

Hosts choose whether guests may add photos and videos to an event, and may change that at any time. Turning guest sharing off does not delete anything already shared. Hosts also choose whether an event's group chat can be read, and posted in, by people without an account. These Terms apply to anything you post in a group chat whether or not you have an account. Hosts and community staff can also remove content posted to their events, as described in section 4.

An event's host, and the hosts and managers of its community, may remove anyone's RSVP from the event's guest list, along with any plus-ones it brought, and may choose to email that person a note saying so, with a reason in their own words or none. Being removed doesn't stop you from RSVPing again. An RSVP that comes with tickets can't be removed this way; it goes only when the host refunds or voids the tickets.

Public events. A community's hosts and managers may make an event public. Doing so is your decision and your responsibility: anyone can then open the event without a link, search engines may list it, and anyone may show it on another website through our embeddable widget. Its title, time, venue name, poster, description and your name become public; the street address and the names of guests are shown only to people who RSVP or hold a ticket, so don't put an address or anything else private in the title or description. Making an event private again stops new viewers but does not undo anything already seen, saved, indexed or shown elsewhere. A public event does not close 24 hours after it ends the way event links do: it stays public until you change it. You may limit which websites can show your community's widgets.

API keys. A community's hosts and managers may create API keys that let their own software read that community's data, and hosts may allow a key to read guests' and members' names and email addresses. If you create or use a key you agree to: keep it secret, use it only from a server you control and never in a web page or app that others can inspect, and revoke it as soon as you think it may have leaked; describe truthfully, when you turn on email access, what the addresses will be used for, and use them only for that; use data obtained through a key lawfully and in line with your own privacy notice, including honoring people's requests to stop hearing from you; and not sell or rent that data, send unsolicited bulk messages with it, or combine it with other data to identify people who chose not to give it to you. Data you export is yours to protect, and you are responsible for what happens to it once it leaves TortillaNet. We may rate-limit, suspend or revoke any key, and we revoke a key automatically when the person who made it no longer has the role it needs. The API and widgets are provided as is; we version the API and will give reasonable notice before removing or changing a published version in a way that breaks existing use, except where a change is needed for security or to comply with law.

6. Communications

By using the Service, you consent to receive transactional emails (and, if you opt in, text messages) from us and from hosts of communities you join, including RSVP confirmations, host broadcasts, and event reminders. You can stop these communications by leaving the community or deleting your account.

7. Our intellectual property

TortillaNet, including its software, design, name, and logo, is owned by TortillaNet and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose. These Terms do not grant you any other rights in TortillaNet's intellectual property.

8. Third-party services

The Service uses third-party providers (e.g. Supabase for backend, Resend for email, Netlify for hosting, Stripe for payments, and Twilio for our phone and SMS line, including voicemail recording and transcription). Events may also embed a video player from YouTube, Vimeo, or Collectivision, which loads from that provider when the event page is opened. Your use of the Service is also subject to those providers' terms where applicable. We are not responsible for third-party services we do not control.

9. Host plans and billing

Creating and running communities, and hosting one-off events, requires a Host plan, billed monthly in advance through our payment processor, Stripe, at the price shown on our pricing page. A Host plan lets you own up to five communities at a time; the events, messages and ticketing inside them are not limited by number. You may add further communities to your plan for an additional monthly fee each, shown on the pricing page. Adding or removing one is prorated against your current billing period. Plans renew automatically each month until you cancel. You can cancel at any time from your dashboard, and you keep hosting access until the end of the period you have already paid for. Except where required by law, payments are not refunded, though we review quality-of-service problems case by case.

If your plan ends or a payment cannot be collected, the communities and events you have already created remain available to their members, but you will not be able to create new communities or events until you have an active plan. A free hosting period we offer (for example, to early hosts or through an invite code) ends on the date we tell you, after which a plan is required to keep creating.

Members may contribute supporter credits toward their host's plan. Supporter credits are applied to that host's TortillaNet charges before any card on file, cannot be exchanged for cash, and are not refundable once purchased except where required by law. If we change the price of a plan, we will tell you by email before the new price applies to you.

10. Termination

You may stop using the Service at any time and request account deletion by contacting us. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service. Sections that by their nature should survive termination (including ownership, disclaimers, indemnity, and limitations of liability) will survive.

11. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any content will be preserved without loss.

12. Limitation of liability

To the maximum extent permitted by law, TortillaNet will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. Our aggregate liability for any claims arising out of or relating to the Service will not exceed one hundred U.S. dollars (USD $100) or the amount you have paid us in the 12 months before the claim, whichever is greater.

13. Indemnification

You agree to defend, indemnify, and hold harmless TortillaNet from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your content, your use of the Service, or your violation of these Terms.

14. Governing law & disputes

These Terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-law principles. You agree that any dispute will be resolved exclusively in the state or federal courts located in Lane County, Oregon, and you consent to personal jurisdiction there. Nothing in these Terms prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated via the Service or by email. Continued use after the effective date constitutes acceptance.

16. Contact us

Questions about these Terms? Email hello@tortillanet.app. TortillaNet is based in Eugene, Oregon, USA.